30-Day Return Policy
30-Day Return Policy
New and unopened items purchased from Smart Office Dist. may be returned within 30 days of delivery. Please refer to Section 1.0 'Important' for further details regarding the terms and conditions governing returned items. The item should be in original packaging and pristine, new condition. If the return is due to our error, the shipping will also be refunded. To return an item, please fill out the return form situated at the end of this page.
1.0 - Important
- Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
- Each returned item is subject to a 20%* restocking fee that is not due to any error on our part including, but not limited to:
- defective part(s), item(s), accessories or supplementary item(s) claimed to be in the package,
- missing item(s) or accessories claimed to be in the package,
- erroneous item(s) shipped.
Please note that we review each package individually and reserve the right to charge a higher restocking fee contingent upon the condition of the returned item(s).
- Some items may have special return policies. Please call your sales team to get more information.
- You may receive your refund sooner than the mentioned dates depending on the nature of the product.
2.0 - Non-Refundable Items
- Items received after 30 days of delivery.
- Damaged item or missing part which is not due to our error.
- Items which are not in original condition or packaging.
- Product with missing UPS or serial number.
- Items purchased from sellers other than Smart Office Dist.
3.0 - Receiving a Refund
For the items directed to our warehouse, expect a refund within 2 weeks of return. If the item is returned to the manufacturer directly, the refund will be issued within 1 week of receiving the refund from the manufacturer.
4.0 - Exchanges
If you wish to replace a product you purchased from Smart Office Dist. in case of a fault, fill out our online Return Form to request a replacement. If you want to exchange a product for a different product, return the product and place another order for the new item. The returned item will be refunded. You may not wait to receive the original item before you place the new order.
5.0 - Large Items Shipped By Freight Carriers
We also accept the return of large items which require special shipping type or return method. If you wish to return a product with special shipping, please fill the return request form and request the return.
Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.